Refund Policy

Effective Date: 28 August 2026

Last Updated: 28 August 2026

Morris Matrix provides professional project, staffing, career, counselling, training and institutional services.

Refund eligibility depends on the service purchased, the stage of service delivery and applicable law.

The Consumer Protection Act, 2019 covers services and provides mechanisms concerning deficient services and unfair contractual terms. Accordingly, the non-refundable provisions below apply subject to applicable law and any mandatory statutory remedy.

1. Project Advance — Non-Refundable

  • ·For Tech and Non-Tech Projects, a 10% advance payment is required before commencement.
  • ·Once the advance has been paid and Morris Matrix has commenced planning, resource allocation, scheduling or project execution, the advance payment is non-refundable, subject to applicable law and the applicable project agreement.
  • ·The remaining project consideration will be structured according to the agreed milestone schedule.

Payment Acknowledgment

  • ·Before payment, the client must acknowledge:
  • ·By proceeding with this payment, you acknowledge that this payment is the agreed project advance for the specified Morris Matrix project and is non-refundable once successfully made, subject to applicable law, the applicable project agreement and the Morris Matrix Refund Policy.

2. Project Milestone Payments — Non-Refundable

  • ·Project payments are generally structured as: 10% Advance → Milestone 1 → Milestone 2.
  • ·Once a milestone has been completed and the corresponding payment has become due and has been paid, that payment is non-refundable, subject to applicable law and the applicable project agreement.
  • ·Any refund consideration will take into account work already performed, deliverables completed and resources committed.

3. Staffing Commission — Non-Refundable

  • ·Where Morris Matrix provides a candidate who is hired or engaged by a client organization, the organization is responsible for the staffing commission.
  • ·The standard commission is: 8% of the employee's annual CTC.
  • ·Once the applicable staffing commission has been paid, it is non-refundable, subject to applicable law and the specific staffing agreement.

Payment Acknowledgment

  • ·Before payment, the client must acknowledge:
  • ·By proceeding with this payment, the client acknowledges that this payment represents the applicable Morris Matrix staffing commission and is non-refundable once successfully made, subject to the applicable staffing agreement, applicable law and the Morris Matrix Refund Policy.

4. Student Registration / Application Fee — Non-Refundable

  • ·Where a student or candidate pays a registration or application fee for an applicable Morris Matrix career-access or third-party opportunity service, the payment is non-refundable once successfully made, subject to applicable law.
  • ·The fee is for the applicable registration/application service.
  • ·It is not a payment for securing employment.
  • ·Payment does not guarantee:
    • ·Interview selection
    • ·Job selection
    • ·Employment
    • ·Salary
    • ·Offer letter
    • ·Joining

Payment Acknowledgment

  • ·Before payment, the student/candidate must acknowledge:
  • ·By proceeding with this payment, you acknowledge that this payment is for the specified Morris Matrix registration/application service and is non-refundable once successfully made, subject to applicable law and the Morris Matrix Refund Policy.

5. Career Access & Counselling Fees — Non-Refundable

  • ·Where a candidate pays for access to third-party vacancies, career counselling, interview preparation or related career services, the payment is for the defined service.
  • ·The payment is not a placement fee and does not guarantee employment.
  • ·Once the applicable service has been purchased and access or service delivery has commenced, the payment is non-refundable, subject to applicable law.

6. Training Fee — Non-Refundable

  • ·Where a selected student is required to participate in a Morris Matrix training program and pays the applicable training fee, the payment is non-refundable once successfully made, subject to applicable law.
  • ·The training fee relates to the dedicated allocation of:
    • ·Trainers
    • ·HR personnel
    • ·Training time
    • ·Mentoring
    • ·Preparation
    • ·Training resources
    • ·Other relevant resources
  • ·The training fee is not a payment for securing employment.

Payment Acknowledgment

  • ·Before payment, the student must acknowledge:
  • ·By proceeding with this payment, you acknowledge that this payment is for the specified Morris Matrix training program and is non-refundable once successfully made, subject to applicable law and the Morris Matrix Refund Policy.

7. Institutional Service Cycle

  • ·Each institutional student service is treated as a separate cycle.
  • ·One payment = One service cycle.
  • ·A payment made for one cycle:
    • ·Does not carry forward
    • ·Cannot automatically be transferred to another cycle
    • ·Does not create future-cycle credit
    • ·Does not create a subscription
    • ·Does not create lifetime access
  • ·If the student enters a new eligible cycle, a new applicable payment is required.

Cycle Payment Acknowledgment

  • ·Before payment, the student must acknowledge:
  • ·By proceeding with this payment, you acknowledge that this payment is for the specified Morris Matrix service/cycle and is non-refundable once successfully made, subject to applicable law and the Morris Matrix Refund Policy.

8. No Refund Based on Employment Outcome

  • ·A payment for a defined service will not become refundable merely because:
    • ·The student was not selected
    • ·The candidate was not selected
    • ·An interview was unsuccessful
    • ·An employer did not issue an offer
    • ·The candidate did not join
    • ·The candidate voluntarily withdrew
    • ·The employer changed its requirements
    • ·The candidate did not meet the employer's criteria
  • ·This applies because the applicable payment is for the defined service and not a guarantee of an employment outcome.

9. Cancellation

  • ·Cancellation requests may be submitted through the official Morris Matrix contact channel.
  • ·Any request will be reviewed according to:
    • ·The applicable service
    • ·Stage of service delivery
    • ·Applicable agreement
    • ·Payment status
    • ·Applicable law

10. Outstanding Amounts

  • ·Where an amount is legitimately due and payable under the applicable agreement, Morris Matrix may require settlement of that amount before processing an otherwise approved refund, to the extent permitted by applicable law.
  • ·Morris Matrix will not impose an additional payment merely as a condition for exercising a refund right that cannot legally be restricted.

11. Legally Required Refunds

  • ·Nothing in this policy excludes any refund, remedy or consumer right that cannot legally be excluded.
  • ·Where applicable law requires Morris Matrix to provide a refund or other remedy, the applicable legal requirement will prevail.

12. Refund Processing

  • ·Where a refund is approved, Morris Matrix will initiate the refund through the applicable payment method.
  • ·The time required for the funds to appear may depend on the relevant bank, payment gateway or financial institution.

13. Policy Updates

  • ·Morris Matrix reserves the right to modify or update this Cancellation & Refund Policy at any time without prior notice.
  • ·The latest version will always be published on this page. Continued use of the Morris Matrix platform constitutes acceptance of the revised Cancellation & Refund Policy.