Cancellation & Refund Policy

Last updated: 16 July 2026

Morris Matrix is committed to providing transparent and fair policies regarding cancellations and refunds. Please read the following carefully before purchasing any Career Support Services.

1. Job Applications

  • ·Job applications submitted through the Morris Matrix platform are completely free of charge.
  • ·Once a job application has been submitted, it cannot be withdrawn, cancelled, removed, edited, modified, or replaced under any circumstances.
  • ·Candidates may maintain only one active job application at any given time, in accordance with Morris Matrix's recruitment policy.

2. Career Support Services

  • ·Career Support Services are optional and are not mandatory to apply for job opportunities.
  • ·Services can only be purchased after a candidate has successfully applied for a job opportunity and is eligible under the platform's service access policy.
  • ·Purchased services are valid only for the current recruitment cycle and cannot be transferred to another application or another individual.

3. Cancellation of Services

  • ·Once a Career Support Service has been successfully purchased, booked, scheduled, or initiated, it cannot be cancelled.
  • ·Requests to cancel services after payment has been successfully processed will not be accepted.

4. Refund Eligibility

  • ·Refunds will only be considered under the following circumstances:
  • ·Duplicate payment made for the same service due to a technical or payment processing error.
  • ·Payment successfully deducted but the transaction failed and the purchased service was not activated.
  • ·Any other exceptional circumstance approved by Morris Matrix after internal review.

5. Non-Refundable Situations

  • ·Refunds will not be provided under the following circumstances:
  • ·Change of mind after purchasing a service.
  • ·Failure to utilize purchased services within the eligible service access period.
  • ·Failure to attend scheduled sessions, assessments, mock interviews, or other booked services.
  • ·Failure to meet recruitment eligibility requirements.
  • ·Dissatisfaction with recruitment outcomes, interview results, or employment decisions.
  • ·Expiration of the service access period.
  • ·Any service that has already been delivered, initiated, or partially utilized.

6. Refund Processing

  • ·Approved refunds will be processed through the original payment method wherever possible.
  • ·Refund processing timelines may vary depending on the payment provider or banking institution.
  • ·Morris Matrix is not responsible for delays caused by banks or payment gateway providers.

7. Contact for Refund Requests

  • ·If you believe you are eligible for a refund, please contact Morris Matrix Support with your registered details and payment information for review.
  • ·All refund requests are subject to verification and approval by Morris Matrix.

8. Policy Updates

  • ·Morris Matrix reserves the right to modify or update this Cancellation & Refund Policy at any time without prior notice.
  • ·The latest version will always be published on this page. Continued use of the Morris Matrix platform constitutes acceptance of the revised Cancellation & Refund Policy.